Virtual receptionist — a live human answers your US line.

Virtual Receptionist is the layer that puts a real human on your US phone line. We assign you a dedicated 305 number routed into our Brickell front desk, train a bilingual receptionist on your script, and answer every call live in your company's name during business hours. Messages land in your dashboard within minutes of the call ending. Urgent transfers route to whichever number you set — your cell in Bogotá, a co-founder in Mexico City, a US partner in California — over a clean PSTN bridge. The single most common use case for non-resident LLC owners is bank-verification calls: an online bank for non-residents calls the number on file to confirm the business operates, a live human picks up, and the verification clears without a missed-call loop Mercury — Non-resident LLC eligibility (support docs, verified May 2026) Relay — Eligibility requirements for non-US LLCs (support docs, verified May 2026). The point is not call-center scale. The point is that the number on your Sunbiz filing, your bank application, and your invoices is answered by a person who knows your company name.

What a virtual receptionist actually is.

It is a live human at our Brickell front desk answering a dedicated local 305 number assigned to your company. Not an auto-attendant. Not an AI voice. Not an after-hours voicemail dressed up as a service. When the line rings during business hours the receptionist picks up in the greeting you approved, identifies your company by name, and handles the call from there — take a message, transfer the caller, or schedule a callback. Every call generates a record in your dashboard with caller ID, duration, outcome, message text if any, and a tag for follow-up. The number itself is yours: it ports out clean if you ever leave, and it stays attached to your account across plan changes. Outside business hours the line rolls to a custom voicemail box and missed-call notifications hit your inbox within the hour.

Hours, coverage, and what "answered live" means.

Live answering runs Monday through Friday, nine to six Eastern Time, which is the window that covers the US business day and overlaps with most of Latin America. A live human picks up before the fourth ring on more than ninety-five percent of calls; the rest roll to a short hold queue with a Spanish-and-English greeting and are answered within seconds. Outside those hours the line rolls to a custom voicemail and any caller who leaves a message is logged into your dashboard the same way a live call would be. There is no extra fee for Spanish-language answering — the front desk is bilingual by default — and no extra fee for callers from outside the US. The receptionist does not place outbound calls on your behalf and does not act as a sales agent; the role is inbound coverage, message capture, transfers, and verification.

Your script, your CRM, your follow-up trail.

Onboarding starts with a short script: the greeting, your company name pronunciation, the two or three categories of caller you expect, how to handle each, and which numbers receive transfers. We confirm the script with you, run it past the receptionist team, and put it in front of every shift before the line goes live. You can update the script in the dashboard at any time — new transfer number, new product launch, vacation coverage — and changes take effect at the next shift change. Each call record carries the caller's name, the number, the time, the script branch the receptionist used, the message text, and any transfer outcome. The full call log exports as CSV for your CRM, and webhook delivery into your existing pipeline is available on the higher plan tiers. Nothing about the workflow assumes you live in the same time zone as the line.

Bank-verification calls — the single most common use case.

Online banks for non-residents that approve US LLCs almost always perform a verification call to the phone number listed on the application before opening the account Mercury — Non-resident LLC eligibility (support docs, verified May 2026) Relay — Eligibility requirements for non-US LLCs (support docs, verified May 2026). The single biggest reason a Florida LLC application stalls at the banking stage is a verification call that hits voicemail because the founder lives in another time zone and missed the ring. The Virtual Receptionist line closes that gap: a live human in Brickell picks up, confirms the company name, confirms the founder's name as listed on the operating agreement Florida Statutes Chapter 605 — Florida Revised Limited Liability Company Act, notes that the founder is currently abroad, and routes the bank's analyst into a scheduled callback inside the bank's working window. We log the call as a banking verification, tag it for follow-up, and send you the dashboard alert immediately. Most account openings clear within twenty-four hours of that callback being scheduled.

Who this is built for, and the edge cases it does not cover.

Built for non-resident founders running a US LLC remotely who need a US-answered phone line on their Sunbiz filing, bank application, vendor invoices, and website footer. Built for solo operators who do not want every personal call interrupted by a US prospect or a bank analyst. Built for two-to-five-person teams that want a single front-door number instead of five mobile numbers in three countries. It is not built to replace a full customer-support function: high-volume inbound queues, ticketing, and case ownership belong in a dedicated support platform. It is also not a sales line — outbound calling is not part of the service. And it does not replace USPS Form 1583 authorization, which governs mail receipt at the same Brickell suite USPS Form 1583 — Application for Delivery of Mail Through Agent; phone and mail are two separate services that share the same address and the same front desk.

Included in every receptionist plan

• **Dedicated local 305 number** assigned to your company, portable out clean if you ever leave.
• **Live bilingual answering** Monday through Friday, 9 a.m. to 6 p.m. Eastern Time, in your company's name.
• **Custom call script** with transfer rules, message templates, and free dashboard edits at any time.
• **Bank-verification call handling** with live pickup, founder-abroad note, and analyst-callback scheduling Mercury — Non-resident LLC eligibility (support docs, verified May 2026).
• **Full call log** with caller ID, duration, message text, transfer outcome, CSV export, and dashboard alerts within minutes.

Not included by default

• Outbound calling on your behalf — the service is inbound-only; sales dialing belongs in a dedicated sales tool.
• Twenty-four-hour or weekend live coverage — the front desk runs business-hours Eastern Time; off-hours roll to voicemail.
• USPS Form 1583 mail authorization — handled by the Virtual Office and Virtual Mailbox plans on the same Brickell address USPS Form 1583 — Application for Delivery of Mail Through Agent.

Virtual-receptionist questions, answered

Will the receptionist pick up bank-verification calls for my LLC?

Yes — this is the single most common reason non-resident founders add the line. When an online bank for non-residents dials the number on your application to verify the business, a live human at the Brickell front desk answers in your company's name, confirms the founder's name from the operating agreement on file Florida Statutes Chapter 605 — Florida Revised Limited Liability Company Act, notes that you are currently abroad, and schedules an analyst callback inside the bank's working window. We log the call as banking-verification and alert you immediately Mercury — Non-resident LLC eligibility (support docs, verified May 2026) Relay — Eligibility requirements for non-US LLCs (support docs, verified May 2026).

What are the live-answering hours and what happens outside of them?

Live answering runs Monday through Friday, 9 a.m. to 6 p.m. Eastern Time. Outside that window the line rolls to a custom bilingual voicemail and missed-call notifications land in your dashboard inbox within the hour. Caller messages from voicemail are logged the same way as live calls, so your follow-up trail does not break overnight.

Is the number really mine, or is it shared with other accounts?

It is yours alone. Each Virtual Receptionist account gets a dedicated local 305 number assigned only to your company. It never rings into another customer's script and it ports out clean if you ever leave the service — you keep the number, you just take it elsewhere.

Can the receptionist transfer urgent calls to me on a foreign mobile?

Yes. You configure the transfer rules in the dashboard — which call categories trigger a transfer, which numbers receive them, and what to do if no one picks up. Transfers route to any international mobile or landline over a clean PSTN bridge. If the transfer fails the receptionist captures a detailed message and you get a dashboard alert within minutes.

Do you offer Spanish-language answering at an extra cost?

Bilingual answering is the default — there is no extra charge. The Brickell front desk staff is fluent in English and Spanish, and the greeting can be set to either language or to a both-languages opener. Callers from any country are answered the same way.

Cover your inbound line

Stop letting US business calls roll to a voicemail on the other side of the time zone.

Plans start at 79 USD per month and include a dedicated local 305 number, live bilingual business-hours answering, a custom script, transfer rules, and bank-verification call handling Mercury — Non-resident LLC eligibility (support docs, verified May 2026) Relay — Eligibility requirements for non-US LLCs (support docs, verified May 2026). Bundle with Virtual Office to share the same Brickell suite, the same front desk, and the same Form 1583 mail authorization USPS Form 1583 — Application for Delivery of Mail Through Agent.